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Fintech Evolution: A Conversation on Transformative Trends and Culture with Richard Doherty

Updated: Nov 6, 2023





In the ever-evolving world of business and leadership, one thing stands out as the ultimate game-changer: culture. If you've ever wondered what sets successful companies apart from the rest, our latest podcast episode dives deep into the transformative power of culture and its role in scaling up and thriving in today's competitive landscape. Our guest speaker makes it clear – it's all about 'culture, culture, and culture.' But what exactly does that mean?

I am very fortunate to be joined by Richard Doherty, a distinguished expert in the industry. Richard emphasizes that without a robust culture, an enterprise's aspirations and desired outcomes remain elusive. He contends that the individuals within an organization are its lifeblood, and their presence alone is insufficient. Instead, he underscores the necessity of empathetic leadership, driven by purpose, capable of galvanizing the entire organization, ensuring unwavering alignment with the established culture.

Episode Outline and Highlights


[00:00:48] The culture of collective transformation. [00:06:13] A growth mindset. [00:09:04] Humility and customer-centricity. [00:19:36] Leaders learning from other leaders. [00:22:10] Developing talent at the leadership level. [00:30:41] Daily video communication for teams. [00:35:44] Three important pieces of advice: culture, culture, and culture. [00:39:10] Successful transformations.

The Culture Imperative: Culture, Culture, and Culture

This episode commenced with an unambiguous declaration: culture reigns supreme in any transformation or scale-up endeavor. Our guest speaker, Richard Doherty, emphasized that culture isn't just an important factor; it's the most critical one. Without a strong culture, an organization's goals and desired outcomes remain out of reach. The people within the organization are the driving force, but their mere presence isn't enough. Richard Doherty mentioned that an empathetic leader, infused with purpose, is the linchpin that galvanizes the company and ensures everyone aligns with the culture. Moreover, the podcast stressed the need for a collective culture over a superhero culture, where collaboration and shared understanding drive success.


Structured Conversations for Learning: Unlocking Value through Effective Conversations

Richard Doherty mentioned the pivotal role of structured conversations in creating effective learning opportunities during the episode. Mere meetings and gatherings aren't sufficient; thoughtful planning is required to maximize the conversation's value. Providing structure ensures that discussions remain focused and productive, with participants avoiding tangential topics. Setting agendas, establishing clear goals, and creating a conversation framework are key components in this process. Equally important is the need to ensure that every voice is heard during these conversations. Active participation from all individuals enriches the learning experience, bringing a diverse range of perspectives and insights to the table.


Embracing a Growth Mindset: Unlocking Value and Driving Growth

Richard Doherty highlighted that a growth mindset is more than just a buzzword; it's a transformative philosophy for leaders. It involves looking beyond operational aspects to unlock value within the organization. This value encompasses a deep understanding of the market, product, and customers, and the ability to make calculated, growth-oriented decisions. A growth mindset is essential for driving revenue, boosting productivity, and staying ahead of the competition. Richard Doherty stressed that it encourages leaders to identify opportunities for investment and expansion, fostering innovation and growth. Importantly, it's not the sole responsibility of senior leaders; fostering a culture of growth mindset throughout the organization is vital. Creating opportunities for learning and development, such as platforms for sharing business ideas, helps instill this mindset at all levels of the organization.

About Richard Doherty

Richard Doherty is a seasoned professional with a remarkable 15-year career dedicated to driving business and technology transformation within the realms of Financial Services, Investment Banking, Exchanges, and Fintech. He excels at aligning large-scale IT and digital initiatives with client strategies, consistently achieving impactful results. Richard's skills span client advisory, relationship-building, bridging program goals with business needs, and expertise in capital markets technology, vendor integration, digital strategy, program design, governance, and process improvement. Richard's accomplishments include overseeing multi-year international Digital Transformation projects at Credit Suisse, pivotal contributions during the Nickel Crisis at LME, and leadership in executing MiFID 2 strategy at ICBC Standard Bank. He also played a key role in developing a Greenfield Exchange Platform for NYSE in collaboration with vendors like Murex and established a Greenfield FX Business and eTrading Platform for UniCredit across Western and Eastern Europe. Richard's proven expertise positions him as an invaluable asset for financial services companies navigating complex business and technology transformations with confidence.

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Book a time to speak with Rebecca: https://calendly.com/rebeccahastings/discovery-call


Connect with Rebecca

Rebecca is the Founder and Director of The Lucent Group. She has extensive talent acquisition and executive search experience supporting digital and technology businesses through complex changes and fast-paced scale-up periods. She works with businesses advising on C-level, technical, and commercial appointments, workforce planning, strategic talent management, recruitment processes, and associated technology and employer brand development. She has led and built successful teams, led numerous C-level, VP, Director, and Head-of searches, and designed and implemented outsourced recruitment solutions. In 2019 she helped a FinTech client secure a place in LinkedIn’s Top 25 Start-ups in the UK. Rebecca is a member of the REC (MREC), a qualified career coach, Certified Interviewer (CI), and has professional qualifications in FinTech, HR, Leadership, Digital Marketing, Diversity, Unconscious Bias, and Talent Management.


Rebecca on LinkedIn: https://www.linkedin.com/in/hastingsrebecca/

The Lucent Group Ltd website - https://www.thelucentgroup.co.uk/

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