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Winning The War on Turnover: Tactics for Leading the Retention Revolution

In this bonus episode of the Lucent Perspective, we are sharing a recent LinkedIn Live Webinar, joined by Andrew Bardsley, Founder of JackHR. Andrew Bardsley and Rebecca Hastings discuss how to build retention into hiring and how to empower managers so they can retain top talent. We cover issues such as how Gen Z are approaching things differently, how managers can spot burnout and how you can have the right conversations to keep your team engaged and productive. 

We address the challenges managers face in initiating these discussions and introduce the concept of "courageous conversations" encompassing topics like constructive feedback. We also discuss how you can support managers in developing the necessary skills, frameworks, and confidence to navigate these conversations effectively, ultimately improving employee well-being and engagement in the workplace. 


Episode Highlights: 

[00:04:11] Increased turnover in tech. 

[00:06:00] The true cost of turnover. 

[00:10:33] Reasons for people looking to leave. 

[00:13:20] Conflict avoidance in younger generations. 

[00:19:15] Building retention in hiring. 

[00:23:26] Assessing job satisfaction. 

[00:27:02] Enhancing the candidate experience. 

[00:29:04] People leave managers. 

[00:34:07] Caring conversations. 

[00:38:07] Managers supporting career conversations. 

[00:41:35] Lack of courageous conversations. 

[00:45:32] Bad jobs and leaving managers. 


Managers play a vital role in recognizing early signs of mental health issues, physical health problems, and burnout within their teams, placing a strong emphasis on the significance of "caring conversations." The acknowledgment that managers may lack confidence and support in addressing these sensitive topics underscores the challenges they face. Introducing the concept of "courageous conversations," which includes managing up, providing constructive feedback, and performance management, highlights the struggles managers may encounter in these discussions, potentially leading to communication breakdowns. 

To address these challenges, there is a clear suggestion to support managers in developing skills, frameworks, and effective questioning techniques for engaging in conversations about mental health and well-being. The ultimate goal is to enhance managers' abilities to navigate these difficult discussions, thereby fostering improved employee retention, engagement, and overall well-being in the workplace. 

Emphasizing the importance of open dialogue with the workforce is a key aspect of identifying skill gaps in coaching, career development, courage, and care. Creating a safe environment becomes paramount, where coaching conversations aid team members in reflecting on their skills, career conversations address growth and aspirations, and courageous conversations tackle challenging topics. This comprehensive approach to skills development and employee support is essential for cultivating a workplace that prioritizes the well-being of its team members. 

About Andrew: 

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